Job Location: Belgium
Job Category: Infrastructure
Job Type: Full Time
Mission Context
- Support and guide the team through the different processes.
- Monitoring of the instances.
- Execute maintenance/run tasks (small changes/ LCM / License mngt …)
- ITIL framework knowledge:
- Incident management – Second/third line incident management (analyze /alignment / small changes / communication / follow-up…)
- Problem Management
- Asset Management
- Change Management
- Release management: prepare and follow-up releases (runbook preparation and validation, presentation in Change advisory board).
- Process optimization: experience in optimizing workflows, reducing bottlenecks, and automating repetitive tasks.
- Data analysis: understanding of report creation, dashboard management.
- Agile or scrum methodologies.
Technical Skills
- Service Now Certified (Admin Course)
- Certified Implementation Specialist or other related certification (nice to have)
- Cloud knowledge (nice to have)
- Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades.
Soft Skills
- Strong team spirit
- Autonomous approach
- Pro-active attitude
- Clear communication
- Cross-functional collaboration: ability to work closely with developers, product owners, and business stakeholders in a complex environment.
- Stakeholder communication: strong communication skills to translate technical issues into business terms and vice versa.
- Project Management knowledge
- Comfortable with identifying and addressing issues and impediments proactively.
- Focused on tackling challenges and finding effective solutions.