The IDAM Operation function is responsible for the day-to-day running of the core IDAM services. Predominantly this covers run activity performed on CyberArk (for privileged access), SailPoint (for logical access) and ServiceNow (for general ITSM) but other cross-technology functions fall under Operations’ remit too. The Operations function liaises with all other IDAM functions, as well as with non-IDAM functions.
Through a clear model based on segregation of duties, we distinguish between first, second and third line activities. The PAM product support team is the team responsible for 2nd line activities ranging from incident management (both generic and functional accounts) to release in production of third line team activities.
In this role you will assist in/contribute to:
- Managing the production CyberArk services
- Acting as 2nd line support for our CyberArk products
- Managing vulnerabilities
- In a later stage possibly performing support outside business hours as watch duty
You will bring:
- Working experience between 3-5 years, ideally 2-3 years within Privileged Access domain
- Knowledge of Active Directory and LDAP
- Proficient knowledge of CyberArk and knowledge of different components. (PVWA, Vaults, CPM, PSM, AAM)
- Experience in managing incidents & problems
- Experience with SailPoint, Network infrastructure & Azure AD (considered a plus)
- Experience in using tools as ServiceNow, Azure DevOps, Teams, and MS Office suite
- Experience in Agile methodology (considered a plus)
- Motivation, autonomy, and a team player spirit
- Strong communication skills
- High flexibility and resilience