Description of tasks
• Support and administration of JAVA Enterprise (J2EE) applications.
• Create and maintain incidents/requests in our ticket system and follow ITIL best practices.
• Create and update knowledge articles for known issues and processes.
• Installation and deployment of of middleware applications on Weblogic in different environments (Acceptance, Production, etc).
• Implement application monitoring in the different environments to ensure availability.
• Provide L1, L2 support and troubleshoot application and infrastructure components involved.
• Set up monitoring scripts and automate the tasks performed by support team.
• Send out the notifications to the users in case of Downtime during business hours.
• Trigger investigations (registration of problems) to identify root causes and prevent potential impacts on the application.
• Provide Stand by support when required.
Knowledge and skills
• Strong written and interpersonal communication skills, with both technical and non-technical audiences.
• Understanding of network protocols TCP/IP, HTTP/S.
• Understanding of Java Enterprise, XML, Web services SOAP and REST.
• Good Knowledge of application servers (Weblogic, Wildfly, Tomcat) as well as Apache HTTP server.
• Good knowledge of Database Management systems (MySQL, Oracle RDBMS).
• Good Knowledge of GNU/Linux toolset, shell scripting in mandatory.
• Good knowledge of Splunk monitoring platform.
• Good knowledge of ITIL best practices.
• Good knowledge of Infrastructure as a Code (IAC)
• Experience of working with YAML file to manage infrastructure.
• English is mandatory and other European languages are nice to have.
Preferred skills
• Experience with large scale J2EE deployment and operational support.
• Cloud experience, preferably in Azure environments.
• Understanding of Docker and application containers.
• Good knowledge of SOA Architecture and Web services (SOAP and REST).
• Experience with SoapUI and free API test tool.
• SSL certificate management knowledge is nice to have (keytool, openssl).
• Knowledge of SQL.
• ITIL foundation certification.