About the job
Our team, which is part of the Cyber & IT Risk Management department, is looking to expand its ServiceNow team. We are looking for an additional Software Engineer for our ServiceNow platform.
Our ServiceNow services include analyzing, designing, and testing processes and automated functionalities on the ServiceNow platform (e.g. self-service portal, incident management, asset management, staging of servers etc.
Our team is also responsible for the automation of certain ITE processes, i.e. Asset Management, Configurations Management, Service Agreements Management, Releases Management, Incidents Management, Problems Management, Continuity Management, and Operations Management.
Responsibilities
You will be responsible for:
– Analyzing, designing and testing of process automation implemented on the ServiceNow platform (build is executed by our CZ Global Competence Center).
– Analyzing, designing and testing integrations between ServiceNow (in the cloud) and (on-premise/cloud) applications (build is executed by CZ Global Competence Center & API gateway team).
– Listening to the needs of the business and translating automation requirements into Fit for Purpose solutions.
– Handling complex incidents related to ServiceNow.
– Coordinating with other parties involved in software engineering.
– Fluent in English (international collaboration).
– Knowledge of IT infrastructure, technology, and processes.
– Good analytical and technical skills.
– Curious to continuously explore and learn new things.
– Pragmatic attitude, as Fit for Purpose solutions is the primary objective.